Returns & Exchanges
Returns & Exchange Information
Returns and exchanges are accepted for items that are (NOT custom or personalized jewelry, or jewelry fabricated with your specific details or size request), within 10 days after date of purchase and must be in new, unused/unworn condition, and in the original packaging for the return to be processed. If for any reason you are not happy with your purchase, please contact us directly.
Sale items, custom and personalized orders, cannot be exchanged, returned, or refunded once they have been made custom for you. This includes rings that have been created for you, in your custom ring size. This also includes personalized rings, necklaces, bracelets, or earrings that have been created for you in any custom way.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow time for the credit to be applied through the credit card company.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often processing times for refunds to be posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale Items cannot be returned, refunded, or exchanged. All Sales are final.
We only replace items if they are defective or damaged. If you need to exchange a non-customized piece of jewelry, first send us an email for instructions on how to make a return at email@example.com. We will contact you with instructions and information about returns.
You will be responsible for paying shipping costs for the return of your item. Shipping costs are non-refundable. If you receive a refund, the cost of the initial shipping for your order will be deducted from your refund.
For returns please use a shipping service with tracking and purchase shipping insurance incase your package gets lost during the return process. Tracking will help insure that your package arrives at the proper destination. I cannot be held responsible for lost packages. USPS first class shipping is the most affordable and comes with free tracking but you will need to purchase insurance just to be safe.
***If you have any questions regarding any of the above please email me. I am happy to answer any questions that you might have.
Behind the Scenes
So many things happen behind the scenes that most don't get to see. While I am the sole metal smith behind my business I am lucky enough to say that I have help with shipping and packaging occasionally. I am so thankful for the friends and family who have been apart of my story. The shenanigans have been so much fun!
My Happy Place
My LittleGreenRoom studio is where the magic happens. This is where I spend my days creating custom jewelry for my awesome customers. Every piece of jewelry tells a story and Im so happy that I get to be apart of creating smiles and memories for my customers.